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FAQ's for RedCarpet Assist Services

+ What is the India eVisa process?
+ What documents do I need to upload while applying for India eVisa?

You will need the following documents depending on the type of visa you intend to apply.

  • For e-Tourist Visa:
    1. Scanned Bio Page of the passport showing the photograph and details
    2. Photo
  • For e-Business Visa:
    1. Scanned Bio Page of the passport showing the photograph and details
    2. Photo
    3. Copy of Business Card
  • For e-Medical Visa:
    1. Scanned Bio Page of the passport showing the photograph and details
    2. Photo
    3. Copy of the letter from the hospital in India on its letter head
+ What is the passport validity requirement for India eVisa?

Your Passport should have at least six months validity from the date of arrival in India and should have at least two blank pages for stamping which will be required by the Immigration Officer.

+ What is the validity of my India eVisa?

The validity of eVisa will be 120 days from the date of issue. It allows you to stay for 60 days from the date of arrival in India with a double entry permitted on e-Tourist Visa & e-Business Visa and a triple entry will be permitted on e-Medical Visa.

+ What visa category should I select if I am travelling for tourism and business both?

eVisa has 3 sub-categories which are; e-Tourist visa, e-Business Visa and e-Medical visa. You are permitted to select any or all as per your travel requirements.

+ My India eVisa details are not matching my passport, due to my passport being re-issued. What should I do?

All the details on the eVisa should match your passport details or your eVisa will be considered as invalid. It is advisable that you re-apply for India eVisa with correct/updated details.

+ Can I provide a scan copy of my photograph?

The embassy only accepts digitally clicked photos, in JPEG format. The photo should be 2 inch x 2 inch with minimum 10 kb and maximum 1 MB.

+ How many times can I apply for my India eVisa?

India eVisa (for any category) can be availed for maximum of two times in a calendar year i.e. between January to December.

+ Is Yellow Fever Vaccination (YFV) mandatory for my country?

Yes, YFV is mandatory if you are a national of any Yellow Fever Vaccination (YFV) country list. If you are, then you must carry Yellow Fever Vaccination Card at the time of arrival in India; otherwise you may be quarantined for 6 days upon arrival in India.

+ How many days before my travel date can I apply for my India eVisa?

You may apply for a minimum of 4 days before your intended travel date.

+ In case my visa is rejected or has errors will my visa fees refunded?

India eVisa is not refundable or cancellable by the Embassy.

+ What documents do I need to carry at the Indian Immigration counter?
  • Valid original passport with a minimum of 2 blank pages
  • Clear copy of your Indian eVisa
  • Sufficient funds for your stay in India
  • Confirm return ticket copy
+ Through which designated ports can I arrive/depart if holding an Indian eVisa?

eVisa is valid for entry through 25 designated Airports (i.e. Ahmedabad, Amritsar, Bagdogra, Bengaluru, Calicut, Chennai, Chandigarh, Cochin, Coimbatore, Delhi, Gaya, Goa, Guwahati, Hyderabad, Jaipur, Kolkata, Lucknow, Mangalore, Mumbai, Nagpur, Pune, Tiruchirapalli, Trivandrum, Varanasi & Vishakhapatnam) and 5 designated seaports (i.e. Cochin, Goa, Mangalore, Mumbai, Chennai). However, you can take exit from any of the authorized Immigration Check Posts (ICPs) in India.

+ In case my plans changed can I cancel my visa?

Unfortunately the Indian Embassy does not allow cancelation of the eVisa and thus there will be no refund for the same.

+ Who is RedCarpet Assist? Who am I paying? Who am I booking with?

RedCarpet Assist is an online platform that specializes in eVisas and Airport services with a registered and licensed company in India. It manages a network of individual Airport Meet & Greet and Lounge services based across the world. Our website allows you to book multiple airport services on the same platform thereby making your airport experience hassle-free every time you fly to different destinations.

+ Where will I meet the Airport Meet & Greet officer?

The meeting and drop off points are based on the service you have selected. Typically for a departure service the Airport Meet & Greet officer will meet you at the curbside of the designated terminal. For arrival service, the Airport Meet & Greet officer will meet you at the aerobridge or the bus gate.

+ Do I need to carry my Airport Meet & Greet voucher with me to avail the service?

We do recommend that you carry the copy of the service voucher. This voucher will also have the emergency contact numbers for our local service partners in case of any on tour issues.

+ How will I identify your officer at the airport?

Our officer will be holding a Placard with your name as mentioned at the time of reservation.

+ What happens if I can’t see my representative?

In the confirmation voucher, the local service provider will have a given number to call in the event of any issues.

+ Do you charge for infants?

All Airport Meet & Greet and Lounge services are free for infants. There may be changes according to local airport’s Terms and conditions. At some airports children up to the age of 5 years are free. Please refer to the service page to check the free age group for the service you wish to book.

+ What does porter service include?

A dedicated porter will assist you with your luggage from the aerobridge to the drop off point including large baggage from the baggage belt.

+ Will I be provided the Airport Meet & Greet service even when my flight is delayed?

For arrivals, if your scheduled landing time changes the representative will monitor the new time and be ready to meet you when you land. Our personnel will make themselves identifiable at the arranged meeting point with your name on the Placard. However, RCA and its fulfilment partner will not be responsible for services not rendered due to last minute gate changes by the airline for arrival & transit services.

+ What can I do if I am running late at the time of taking a departure Airport Meet & Greet?

For departures if you know that you are going to be a little early or late arriving at the airport (e.g. because of traffic) then you or your driver should contact our local service partner (number mentioned on the voucher) so they can adjust the meeting time. The performance of Service will commence at the scheduled meeting time or the time of service as per the Service confirmation voucher. However, the local service provider at its sole discretion, may permit Guest(s) a window of 20 (twenty) minutes from the scheduled meeting time to avail the Service(s). Please be informed, that neither we or our local service partners can take any responsibility for the consequences of missed flights.

+ Are there any additional charges that I will need to pay post booking the service?

Our prices are all inclusive, and there are no other charges that you will need to pay post booking the service. In case you consume services which are not included in the booking, you will be charged by our local service provider and you will be required to pay them directly.

+ Is the booking transferrable?

The booking is non transferable.

+ Do I need to tell you of every little change in my plan?

No. But big changes should be advised. A big change is a change which will affect how, when and where the service you have booked is given. For example a big change would be a change in the named “lead” passenger, in the date of service, of the flight number, or a change in the kerbside meeting time for a departure, or a request for an additional feature (like a porter, buggy, lounge) or an increase in the number of passengers to be served. If in doubt email/call us.

+ Will there be any alterations made to the Airport Meet & Greet services I booked?

Each country airport has its own set of rules and regulations which may surpass the local service provider’s operating process. Sometimes there may be temporary security conditions made applicable at certain airports which may affect the available/included Fast Track service. In such cases, these are force majeure beyond our control.

+ How do I cancel the booked service and are there any cancellation charges applicable?

You may cancel your reservation online or by calling our Contact Center. For details about the cancellation charges, please visit the Cancellation Terms listed on the information page of the service you have booked.

+ Who is RedCarpet Assist? Who am I paying? Who am I booking with?

RedCarpet Assist is an online platform that specializes in eVisas and Airport services with a registered and licensed company in India. It manages a network of individual Airport Meet & Greet and Airport Lounge services based across the world. Our website allows you to book multiple airport services on the same platform thereby making your airport experience hassle-free every time you fly to different destinations.

+ Can I use your Airport Lounge if I travel with an economy ticket?

Certainly. We are open to all airport users irrespective of airline or class of travel.

+ What facilities are available in the Airport Lounge?

In general, we provide comfortable seating, unlimited complimentary hot food and beverages, a selection of newspaper and magazine. Other facilities depend on the individual Airport Lounge, but may include shower, private resting area, television, computer workstations and wireless internet access. You will be able to see what facilities each Airport Lounge has to offer prior to making your booking.

+ Do I have to carry the printed copy of my confirmation voucher?

Yes, the printed copy of the voucher should be presented at the reception.

+ Can I extend my stay in the Airport Lounge if I wish to while availing the service?

Please check with our Airport Lounge staff for the availability when you check in the Airport Lounge. For any charge for any extended stay, it should be paid on the spot.

+ Can I book and avail the Airport Lounge service today?

Unfortunately all Airport Lounge booking is required to be made at least 26 hours prior to your arrival.

+ Can I leave my baggage at your Airport Lounges?

Some of the Airport Lounges do offer baggage storage. You will be able to see facilities each Airport Lounge has to offer prior to making your booking. Please note your baggage is more than welcome to be kept in the Airport Lounge during your stay in the Airport Lounge. However, while you are not using the services, please keep the baggage with you due to security reasons.

+ Are children permitted in the Airport Lounge?

Guests are welcome to bring their children to use our facilities. However, the Airport Lounge is designed as a tranquil relaxing space for travellers. Children should be supervised during the visit.

+ Can I leave the Airport Lounge to go shopping then come back?

Yes, you can leave and return within your service time. For security reasons please take your baggage with you when you leave the Airport Lounge.

+ Is there a shower facility at the Airport Lounge?

Shower facility is provided in some Airport Lounges. You will be able to see facilities each Airport Lounge has to offer prior to making your booking.

+ How do I cancel the booked service and are there any cancellation charges applicable?

You may cancel your reservation online or by calling our Contact Center. For details about the cancellation charges, please visit the Cancellation Terms listed on the information page of the service you have booked.