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Privacy Policy

Introduction.

At RedCarpet Assist Private Limited (Formerly known as Whiteboard Garage Pvt. Ltd.), we’re committed to protecting and respecting your privacy.

This Privacy Policy (“Policy”) explains how RedCarpet Assist and its worldwide companies and subsidiaries (“RCA,” “we,” or “us”) handle personal information. This Notice applies to any RCA website, product, software, or service that links to it (collectively, our “Services”). Occasionally, a Service will link to a different Privacy Policy that will outline the particular privacy practices of that Service.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.

This policy was last updated 23rd July 2018

By using our services, you’re agreeing to be bound by this Notice.

If you have any questions regarding this Privacy Notice or our privacy practices, please contact our Compliance Officer or by writing to:

Compliance Officer
RedCarpet Assist,
101/102, Sea View, Aman Nagar
Off. Dr. Annie Besant Road
Worli, Mumbai – 400018
India

RedCarpet Assist is committed to respecting your privacy and protecting your personal information. We recognize our obligation to keep sensitive information secure and have created this statement to share and explain the current information management practices on our websites.

Handling of all personal information by RCA is governed by the India and India privacy and security acts. We are committed to protecting your privacy whether you are browsing for information or conducting business electronically.

Purpose of collection, use, disclosure etc. of Personal Information

Applicants may be required to provide certain information pertaining to them such as name, photograph, address, date of birth, telephone number, passport information, birth certificate, income, citizenship status, marital status, employment details, criminal and educational background information etc. This information is collected as per the requirement mandated by the visiting country’s embassy.

Such personal information may be collected, used or disclosed in order to facilitate the processing of visa application(s) and/or request(s) including but not limited to for the following purposes:

  • For filling and completing Visa application and other document required for making visa application, booking of M&A and Lounge.
  • Process visa applications, permits and travel documents etc. and perform various tasks/ functions related thereto;
  • Respond to various inquiries on the visa application submission process in general.
  • Respond to various inquiries regarding status of application made with RCA
  • Provide/ offer any other services as per requirements of the visiting Airport

For the quality control purposes, the interaction/s with user/s may be recorded. In such cases the user/s will be informed of this practice and purpose at the start of any such interaction.

How do we collect information about you?

We obtain information about you when you use our website or use our services, for example, when you apply or choose to avail our visa assistance services, M&A booking, Lounge Booking services ("Services") or our any other services.

What type of information is collected from you?

We only collect the information that is required for providing RCA Services or to provide a requested service. The personal information that we collect is determined by the embassies / government as per their application forms that grants the visa, and is dependent on what type of visa or services you are applying for.

Some examples of the types of data that may be collected:

Personal data: Such as, name, national identity number, nationality, gender, details of your travel document (e.g. passport or ID), email address, telephone number and postal address, place & date of birth.

Sensitive Personal data: Religion, marital status, health related information as required by embassies, Photographs.

Third persons: Children, parents name, spouse name, employers’ details, someone who gives a personal reference, address you are staying at your destination.

Communication data: Contact details, emails, mobile phone number.

Payments data: Payment card details, bank account details.

Electronic media data: Audio recordings, website cookies (see below).

This list is not exhaustive and varies depending on the services you request from us.

If you want to know exactly what personal information will be collected for your visa or travel document application, please contact our Compliance Officer  at the address above.

How is your information used?

RCA will only use your personal information for the specific visa application process or to provide to you an addition service that you have requested, such as, courier delivery of your visa to your home.

We may use your information to:

  • Fill Visa application form and to Book M&A service or Lounge;
  • To assist you in your Visa or other travel document application;
  • To validate who you say you are;
  • To enable you to track the progress of your application;
  • To provide you with additional services that you request;
  • To prevent crime;
  • To seek your views or comments on the services we provide;
  • With your permission, to send you communications which you have requested and that may be of interest to you.

How long do we hold on to your data for?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example; invoices for taxation legislation). We will hold your personal information on our systems only for the minimum time as is necessary for the relevant activity as mandated by authorities and fulfilment agents.

The visa application data that we collect is retained by RCA for the purpose of rendering services. This is for the purposes of assisting you should you contact us with follow-up questions. Any other paper, hard copies, forms or other paper records containing personal information will be destroyed by a secure process within thirty (30) days of your travel documents being returned to you.

Who has access to your information?

We may share your personal information with third parties and companies belonging to RCA where it is necessary for the processing of your requests or rendering requested services or to deliver an additional service you have requested.

We will not share your information with third parties for marketing purposes unless you have explicitly consented. You can withdraw this consent at any time by writing to us at compliance@redcarpetassist.com.

Authorities:

By applying for service(s), your personal information will be sent to the visa approving authority or fulfilment agent that represents the country / services you are applying for.  These authorities or fulfilment agents may share your personal information with an applicable governmental, regulatory, or enforcement authorities for the prevention of crime or terrorism.

Third Parties for legal reasons:

We will share personal information when we believe it is required, such as:

To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence.

In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings) To protect our rights, users, systems, and Services.

Third Party Service Providers working on our behalf:

We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the RCA network for them to use for their own direct marketing purposes, unless you have given us permission to do so.

Transferring your information off-shore:

As part of the services offered to you through this website, the information which you provide to us will, in most circumstances, be transferred to off-shore countries. This is because of the nature of the services.  These countries may not have similar information protection laws to your country or the EU. As part of the visa application process and rendering M&A and Lounge booking services, we will be transferring your personal information "off-shore" as same is necessary part of the rendering your requested services.

If you would like to know more about our data transfer practices, please contact our Compliance Officer.

Your choices.

You have the right to withdraw your consent that you gave us previously for processing your data. However, if you do, we cannot continue to provide services requested by you.

We will not contact you for marketing purposes by email, phone or text message unless you have given us your prior permission for us to do so. You can change your mind at any time and opt not receive and further marketing information by contacting our Customer Centre or updating your account preferences on-line, where appropriate.

Your rights.

You have certain rights under the law with regards to how your personal information is processed. These rights are:

  • The right to be informed how your personal information is being used.
  • The right of access to your personal information.
  • The right to rectification if your personal information is incorrect.
  • The right to erasure your personal information. (Where the law permits this)
  • The right to restrict processing of your personal information
  • The right to data portability.
  • The right to object to how your personal information is used.
  • Rights in relation to automated decision making and profiling
  • The right to withdraw your consent

If you feel that your personal information has been handled incorrectly or you have a complaint about how your personal information is processed then you have the right to complain.

You can complain to our Compliance Officer, or the Data Protection Authority in your country, outlining how you think your rights may have been impacted by the data processing performed by RCA.

How you can access and update your information?

You have the right to ask for a copy of the information RCA holds about you. If you request access to your personal information, we will gladly comply, subject to any relevant legal requirements and exemptions, including identity verification procedures. Before providing data to you, we will ask for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data. We may also charge you a fee for providing you with a copy of your data (except where this is not permissible under local law).

The accuracy of your information is important to us.  In some jurisdictions, you have the right to correct or amend your personal information if it is inaccurate or requires updating. You may also have the right to request deletion of your personal information; however, this is not always possible due to legal requirements and other obligations and factors.

We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you want a copy of the information we hold about you, or if you change email address, or any of the other information we hold is inaccurate or out of date, please contact our Customer Centre, write to us at our local office shown at the beginning of this privacy notice, or email our Compliance Officer.

Security precautions in place to protect against the loss, misuse or alteration of your information.

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected. On our websites when you are on a secure page, a lock icon  will appear on the in the address bar of most web browsers. This means the transfer of information from your browser to our webservers is encrypted to keep it safe.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our very best efforts to ensure its security on our systems. When you set-up an account, say for example when you book an appointment at a Visa application centre, you are responsible for keeping that account password confidential and we ask you not to share your password with anyone

Profiling.

Profiling is any form of automated processing of personal information in order to analyse or predict behaviour. We don’t do that.

Use of 'cookies'

Like many other websites, the RCA website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit.

They collect statistical information about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your preferred language. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full Cookies Notice. Turning cookies off may result in a loss of functionality when using our website.

Payment Security

All payments that happen on RCA site are secure. Our Website is secure using 128-bit secure socket layer (SSL) encryption provided by network solutions. We do not capture any data pertaining to credit or debit card details on our site. The clients for all online payments are taken to the acquiring bank’s payment gateway site for completion of the transaction. The credit card or debit card information is not stored in any retrieval system or storage system of RCA.

Links to other websites.

Our website may contain links to other websites run by other organisations. This privacy Notice applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the Notice of that third-party site.

Social networks.

Some of our Services may include social networking features, such as the Facebook® “Like” button and widgets, “Share” buttons, and interactive mini-programs. These services may collect information such as the web pages you visited and IP addresses, and may set cookies to enable features to function properly. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to the third-party services you connect to, use, or access. If you do not want your personal information shared with your social media account provider or other users of the social media service, please do not connect your social media account with your account for the Services and do not participate in social sharing on the Services.

Contact us:

We understand that you may have questions about this Statement or our privacy practices. Please feel free to contact us in one of the following ways:

RCA’s Compliance Officer:

Address: 

Compliance Officer
Redcarpet Assist,
101/102, Sea View, Aman Nagar
Off. Dr. Annie Besant Road
Worli, Mumbai – 400018
India

Email : compliance@redcarpetassist.com