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Terms And Condition


This document sets forth the terms and conditions under which RedCarpet Assist provides the information on this Website. By using this site, you shall be presumed to have agreed to the terms and conditions we have outlined below. We reserve the right to make changes and corrections at any time, without notice, to this Site.

Product & Services


  • Issuance and approval of a visa is solely regulated by the Government of the Country for which visa has been applied.
  • The decision to grant or refuse a visa is the sole prerogative of the Government for which the visa has been applied. RCA merely applies on behalf of the applicant. The issuance or pendency or refusal of the visa applications is the prerogative of the respective government. The decision of the respective government is final. It is clarified that if the processing of the visa application is prevented, delayed, restricted or interfered with for any reasons whatsoever resulting in delay/ Government being unable to process the applicants visa application, then RCA shall not be liable to the applicant for any loss or damage which may be suffered as result of such causes and RCA will not be liable for the same and shall be discharged of all its obligations hereunder
  • Issuance of a visa or approval on the visa application does not in any way give the applicant/passenger the right to enter the country for which visa has been applied. The entry is at the sole discretion of the Immigration officer at the point of entry who is a representative of the Government. In case of denial of visa or entry into the country by the Government, RCA or its Fulfilment Partner will in no way be liable to the applicant in any manner whatsoever
  • When the Visa application of the Applicants is approved by the respective Government, it is the applicant’s sole responsibility to take the hard copy of the approved eta (visa approval letter) at the time of travel as it is to be submitted to the relevant authorities at the point of entry
  • The visa is required to be valid as per the respective Government rules and regulations as amended from time to time. The visa in order to be considered as valid must be availed within its period of validity.
  • RCA shall take all reasonable measures to ensure that information provided by the Applicants for his / her visa application shall remain confidential. However, RCA shall not be liable for any unauthorized access by any means to that information
  • If customer is unable to provide additional required documentation for visa application, RCA will be unable to process the application. In such a situation, there will be a cancellation penalty of INR 250/- per passenger and the remaining amount will be refunded to the original method of payment. Refund will be credited to your account within 5 to 7 working days
  • Where customer is only availing Form Filing Services from RCA, it is the responsibility of the traveller to check and confirm all the information on the Visa Form is correct and to apply for the Visa through the relevant immigration / Visa Application Centre (VAC) along with all other required documents and fee as per the country’s embassy / consulate or immigration process. The decision to grant or refuse a visa is the sole prerogative of the Government of the country for which the visa has been applied.
  • In case of the any change in Rate of Exchange or change in Visa Fee by the embassy or visa issuing country at the time of applying the visa application, RCA shall charge the difference amount to the applicant and Applicant will be liable to make the payment.

Meet & Greet Services

  • The request for the provision of Meet and Greet Service is processed exclusively for the benefit of the Passenger/s for whom it has been booked and under no circumstances can be transferred or endorsed to another Passenger/s
  • The request for the provision of services is valid only in respect of the date and flight number shown on the reservation form and subsequent booking confirmation.
  • RCA or its Fulfilment Partner is in no way liable nor responsible for any loss suffered by the Passenger as a result of its actions in an effort to provide the service required and/or any third parties, including without limitation, the Customs or Immigration authorities at the point of arrival to the country visa has been applied. Passengers availing of the services unconditionally agree to release RCA and its Fulfilment Partner from any liability or responsibility as a result of any delay whilst the services requested are being delivered.
  • RCAs Fulfilment Partner will retrieve the Passengers baggage from the baggage carousels (wherever applicable) but in no way be held liable or responsible for wrong items of baggage being retrieved. It is the passenger’s sole responsibility to identify and confirm to the Fulfilment Partners representative that the pieces of baggage retrieved belongs to him/her and no baggage has been missed prior to completing customs formalities and exiting the airport.
  • Facilitator/Guest shall not use the Service or its reference for any unlawful or prohibited purposes. Services may be declined in case of any misconduct or any unlawful or prohibited activity by the Facilitator/Guest(s).
  • RCA and its fulfilment partner will not be responsible for services not rendered due to last minute gate changes by the airline for arrival & transit services.

Lounge Services

  • "Lounge Facilities" means the provision of a waiting area in Airside/Landside area of the Airport with seating and refreshment facilities including (facilities in different locations may vary)
  • All specifications, descriptions, drawings, photographs or illustrations of the Lounge Facilities are only intended to serve as a guide and not to be relied upon or treated as binding or as forming part of these conditions or any contract with the Customer.
  • Our Fulfilment Partner shall have the right to refuse a Customer entry to the Lounge Facilities for any Statutory, regulatory of Airport policy reasons including but not limited to health and safety policies or fire regulations.

Cancellation, Amendment & Refund Policy


The Cancellation / Amendment policy for each country shall be applicable as per below table.

Country Cancellation Amendment
India Non-Refundable Amendment Not Allowed. Re-apply new visa
Sri Lanka Non-Refundable Amendment Not Allowed. Re-apply new visa
Cambodia Cancellation Fee of USD 10 (before approval) No Charges
Vietnam Non-Refundable Amendment Not Allowed. Re-apply new visa
Hong Kong Non-Refundable Amendment Not Allowed. Re-apply new visa
Malaysia Non-Refundable Amendment Not Allowed. Re-apply new visa
Turkey Non-Refundable Amendment Not Allowed. Re-apply new visa

RCA shall charge a nominal fee of INR 250 / USD 4 for any cancellation / Amendment request for per person per service (wherever applicable).

In case any refunds received for Rejection of anye-visa, the same shall be refunded to the applicant as per actuals to the original method of payment. Refund will be credited to your account within 5 to 7 working days

Should you wish to cancel / amend any of our services, the request should be made by calling our Contact Centre or email to

Meet & Assist and Lounge

  • Cancellation policy for all services differ for every fulfilment partner. The respective cancellation terms are mentioned against each product. Kindly refer to the terms prior to completing your booking.
  • In addition to the Fulfilment partner Cancellation terms, RCA shall charge a Penalty of INR 250 / USD 4 per passenger per service.

General Terms and Conditions:

  • The Applicant agrees to indemnify and hold RCA and its Fulfilment Partner, its officers, directors, agents, subsidiaries, clients, joint venture partners and employees, harmless from any claim, expense, loss, damages or demand, including reasonable attorney fees, incurred or sustained by RCA and / or its officers, directors, agents, subsidiaries, clients, joint venture partners and employees arising out of the breach of these terms and conditions by the Applicant and / or any act of omission or commission attributable to the Applicant (or) violation by the Applicant of any law of any country or the rights of a third party
  • In no event and under no circumstances shall RCA, its Fulfilment Partner and/or its representatives be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever to anyone
  • RCA reserves the right to add, alter or vary these terms and conditions at any time without notice or liability and all applicants availing of this facility shall be bound by the same
  • You shall be solely responsible for all fees incurred in connection with any currency conversion.
  • All prices / rates mentioned on the website are inclusive of any GST / VAT applicable.
  • All dispute and matters will be subject to jurisdiction of Mumbai, India.